Question 1

What documents do I need to present at the Europcar counter when I pick up my vehicle?

Accepted Answer

You will need to present to our customer representative: 1) your normal driver's license, issued by your country of residence and held for a minimum period according to local legislation or conditions. It will be requested at every rental. In addition to your normal Driving Licence, your International Driving Licence is also mandatory if your driving licence is written in a language different to the one of the renting country and/or in characters that can not be read in the renting country. Note that your International Driving Licence is valid only if accompanied by your normal Driving Licence. Driving Licences must be valid in the country of rental.  2) your identification document such as your passport (or your national identity card)  3) your valid credit card with an expiry date after the due check-in date. If you use a Europcar prepaid voucher as mean of payment (with a specified value or the mention 'Group & Days apply'), you must also present a credit card for those charges which have not been prepaid (such as extras, refueling charge, deposit). Please check the list of accepted credit cards in the country rental conditions. NOTE: Points 1. and 2. are applicable to all additional drivers, if any.

Question 2

Do I need to return the car with a full tank of fuel?

Accepted Answer

Rules applicable to fuelling and refuelling depend on the country of rental and the type of rental product you have elected. Please check carefully the rules applicable for every rental you make. Usually vehicles are supplied with a full tank of fuel. At the return of the vehicle, 3 situations may then arise: Return of the vehicle with the same level of fuel tank:  We provide you with a vehicle with a full tank of fuel of a determined level of fuel mentioned in the Rental Agreement. 
You return the vehicle with an identical level of fuel. 
You pay nothing for either refuelling charge or fuel. Please note that Europcar may require you to provide a proof of fuel purchase (receipt). Return of the vehicle with a different level of fuel tank than the level of fuel tank mentioned at pick-up time (Refuelling charge): 
If you have not taken up the full tank option and the vehicle is not returned with the same level of fuel to the one identified at pick-up time, you will be charged the cost of the missing fuel plus a refuelling charge  Full Tank Option
At pick up you have the possibility to pay for the price of a full tank of fuel. The cost of this will depend on the vehicle category.
You may return the vehicle with whatever fuel is left in it.
Whilst Europcar will not charge you for any refuelling charge but Europcar will not reimburse you for any unused fuel.

Question 3

Can I use a debit card?

Accepted Answer

The main driver must provide a major credit card in their own name to complete the booking which must be used to pay the deposit and also produced on arrival.
We accept MasterCard, Visa, American Express and Diners Club. Payment must be made with a credit card as we do not accept other forms of payment (cash, prepaid cards, debit cards, electronic cards or the credit card from a third party will not be accepted).Please refer to our Terms & Conditions section of our website.

Question 4

How do I extend the length of my rental?

Accepted Answer

Rental extension is possible depending on availability of the vehicle. You need to contact the pickup station or the local call center which will provide the approval. The extension will be charged at the local daily rate.

Question 5

Can I transport a pet in the car?

Accepted Answer

Pets are allowed in our vehicles. For the transport of other animals, written permission from the Europcar rental station is required and the animals must be transported in suitable transport boxes. Any special cleaning costs required must be borne by the renter, even if the soiling was not the fault of the lessee/driver or third parties transported. Any special cleaning costs required must be borne by the lessee. Eventual special cleaning costs that go beyond standard cleaning will be charged. Except for soiling that leaves permanent residues (e.g. heavy soiling, bad smells).

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