Car and van rental at PLAYA DEL CARMEN - DOWNTOWN

You will need to present to our customer representative:

1) your normal driver's license, issued by your country of residence and held for a minimum period according to local legislation or conditions. It will be requested at every rental. In addition to your normal Driving Licence, your International Driving Licence is also mandatory if your driving licence is written in a language different to the one of the renting country and/or in characters that can not be read in the renting country. Note that your International Driving Licence is valid only if accompanied by your normal Driving Licence. Driving Licences must be valid in the country of rental.

2) your identification document such as your passport (or your national identity card)

3) your valid credit card with an expiry date after the due check-in date. If you use a Europcar prepaid voucher as mean of payment (with a specified value or the mention 'Group & Days apply'), you must also present a credit card for those charges which have not been prepaid (such as extras, refueling charge, deposit). Please check the list of accepted credit cards in the country rental conditions.

NOTE: Points 1. and 2. are applicable to all additional drivers, if any.

Rules applicable to fuelling and refuelling depend on the country of rental and the type of rental product you have elected. Please check carefully the rules applicable for every rental you make. Usually vehicles are supplied with a full tank of fuel. At the return of the vehicle, 3 situations may then arise:

Return of the vehicle with the same level of fuel tank:

The main driver must provide a major credit card in their own name to complete the booking which must be used to pay the deposit and also produced on arrival. We accept MasterCard, Visa, American Express and Diners Club. Payment must be made with a credit card as we do not accept other forms of payment (cash, prepaid cards, debit cards, electronic cards or the credit card from a third party will not be accepted).Please refer to our Terms & Conditions section of our website.

Rental extension is possible depending on availability of the vehicle. You need to contact the pickup station or the local call center which will provide the approval. The extension will be charged at the local daily rate.

Pets are allowed in our vehicles. For the transport of other animals, written permission from the Europcar rental station is required and the animals must be transported in suitable transport boxes. Any special cleaning costs required must be borne by the renter, even if the soiling was not the fault of the lessee/driver or third parties transported. Any special cleaning costs required must be borne by the lessee. Eventual special cleaning costs that go beyond standard cleaning will be charged. Except for soiling that leaves permanent residues (e.g. heavy soiling, bad smells).