17.03.2020 - updated rental stations overview April 1st

Announcement Regarding COVID-19

 

All of our car rental stations as the head office of Europcar Austria are due to the current situation in Austria only available at very limited extent. Therefor we have set up an emergency service for car rental returns.

In view of the current situation related to Covid-19, we have received updated instructions from our Government which, among other measures, include the following:

- Freedom of movement is heavily restricted in Austria

- Departures and incoming flights to and from Austria are heavily restricted

- All business – with certain exceptions – shall suspend operation.

 

EUROPCAR AUSTRIAS PRIME CONCERN IS HEALTH AND SAFETY OF YOURSELVES AND OUR PEOPLE.

In view of the above we adjust our operations to minimize human physical intervention. Our operation will be effectively scaled down as of March 17th 2020. Therefore, we ask for your understanding and assistance!

 

Customers currently driving a car

Anyone returning the vehicle should follow procedure “SELF-RETURN”

- this is possible in all stations.

 

A.) SELF-RETURN: For our customers who will return their car and a team member is not there:

1. Please park the car at one of the Europcar signed parking positions

2. Take photos using your cell phone or camera of the car from all the sides of the vehicle.

3. Please also take a picture of the mileage and fuel gauge.

4. Lock the car and then drop the key at the key box located at the parking kiosk/office.

5. Send your photos to the email adress of the return station, see the full list here www.europcar.at/stations

6. You will receive the final invoice after we have collected the car and closed the rental agreement

 

B.) Amendments

1. Are you returning the car earlier?

2. Do you want to extend?

3. Do you want to change the return and drop off station?

 

For Amendments please contact our colleagues at

 

C.) CANCELLATION OF BOOKINGS

Cancellations up to 48h before pick-up

Kostenlose Stornierungen bis zu 48 Stunden vor der Abholung

Sie können Ihre Buchung jederzeit in der Rubrik "Meine Reservierungen" stornieren.

Sollten Sie trotz Stornierung eine Rechnung erhalten haben, senden Sie uns bitte eine Email.

Cancellations less than 48h before pick-up

Cancellations between 48h prior to booking and right up to the pick up time will be free for rentals until 31st May, please contact our call centers.

AUSTRIA: 0043186616 or via e-mail customerservices@europcar.at
FRANCE : 0825358358 or via e-mail reservationfr@europcar.com
UNITED KINGDOM : 0371 384 1007 or via e-mail reservationsuk@europcar.com
ITALY : 199307030 or via e-mail europcarres@europcar.com
SPAIN : 911 505 000 or via e-mail reservations.es@europcar.com
PORTUGAL : 219407790 or via e-mail reservas@europcar.com
BELGIUM : 23489212 or via e-mail reservations.belgium@europcar.com
FINLAND : 403062444 or via e-mail reservations@europcar.fi
NORWAY :  81551800 or via e-mail post@europcar.no
LUXEMBOURG : 404228 or via e-mail europcar@europcar.lu
DENMARK : 89331133 or via e-mail Reservations@europcar.dk
AUSTRALIA : 393306160 or via e-mail reservations@europcar.com.au
NEW ZEALAND : 33665574 or via e-mail info@europcar.com.au
IRELAND : +353 1 8122880 or via e-mail reservations@europcar.ie
GERMANY : (040) 520 18 8000 or via e-mail infomaster@europcar.com
USA and CANADA : via email webmaster@europcar.com
 
 
 

15.03.2020

Important information Europcar Austria

 

Hello and welcome at Europcar Austria!

All of our car rental stations as the head office of Europcar Austria are due to the current situation in Austria only available at very limited extent. Therefor we have set up an emergency service for car rental returns.

If you want to return a vehicle to the rental car station,

- park it securely

- and throw the key in the designated key box.

 

- Car breakdown: Please contact the Europcar Roadside Assistance under +43 1 2632208.

On our website www.europcar.at you will find an up-to-date information on car rental processing.

In the current situation, we will answer telephone or written inquiries to a limited extent.

 

We wish you the very best!

Your Team Europcar Austria

 

 
 
 

13.03.2020

Customer information on the coronavirus ( Covid-19)

 

 

10/03/2020

Travel information Italy

 
The Austrian Federal Government issued an official travel warning for all of Italy on March 10th 2020. An entry to Italy is not recommended and all Austrians were asked to leave Italy. In order to protect our employees, drivers and customers, Europcar Austria is now prohibiting entry to Italy with Austrian vehicles at least until April 3rd 2020. Further restrictions are possible – these are depending on the decisions made by the Austrian authorities.
 

 

 
 
 

03/03/2020

Customer information on the coronavirus ( Covid-19)

 
 
Dear Customer,
 
 
In the context of the Covid-19 outbreak, our employees and customers safety is of course our top priority.
 
This is why we strictly follow the recommendations of the World Health Organization (WHO) and of the national health authorities in the countries where we operate. 
We also ask all our customers to keep up to date with the latest events and recommendations for action with the same authorities. 
 
All of our stations are currently open for you as usual and ready to welcome you with the same quality of service.  
 
We remind our customers that our cancellation policy guarantees a free cancellation up to 48h before the pick-up time.
 
For more details about modification or cancellation of your booking, please refer to the Terms & Conditions of hire of your destination here
 
 
Best,
 
Europcar
 

 

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