15.06.2020

UPDATE

Current articles about Europcar Austria can be found at https://www.europcar.at/presse.

03.06.2020

UPDATE 

The last couple of weeks have been challenging for everyone and we hope that you, your colleagues, families and friends are all doing well considering.

Due to the Corona shutdown we had to rethink and redesign our processes over a short period of time. That way we managed to maintain the Europcar rental standard and ensure fleet availability for our business and leisure customers.

As of today, we are back to full work capacity and availability with the whole Europcar Austria team.

Current opening hours of our rental stations

You can find our current opening hours online at www.europcar.at/stations.

Personal support and key account contacts for businesses

Should special requests for e.g. a bigger vehicle fleet or a calculation for a special long-term rental arise, please visit our website at www.europcar.at/en/business/businessplus.

Additional information about our business offer can be found at www.europcar.at/en/business or at your rental station of choice.

Europcar Austria helps business and leisure customers to

✓ cover unexpected needs of mobility,

✓ have an alternative to public transportation

✓ and it also provides frequent disinfections of its vehicles

✓ and processes special requests for short- and long-term rentals.

We wish you all the best,

Your Team Europcar Austria

17.03.2020 - updated rental stations overview April 1st

Announcement Regarding COVID-19

All of our car rental stations as the head office of Europcar Austria are due to the current situation in Austria only available at very limited extent. Therefor we have set up an emergency service for car rental returns.

In view of the current situation related to Covid-19, we have received updated instructions from our Government which, among other measures, include the following:

- Freedom of movement is heavily restricted in Austria

- Departures and incoming flights to and from Austria are heavily restricted

- All business – with certain exceptions – shall suspend operation.

EUROPCAR AUSTRIAS PRIME CONCERN IS HEALTH AND SAFETY OF YOURSELVES AND OUR PEOPLE.

In view of the above we adjust our operations to minimize human physical intervention. Our operation will be effectively scaled down as of March 17^th 2020. Therefore, we ask for your understanding and assistance!

Customers currently driving a car

Anyone returning the vehicle should follow procedure “SELF-RETURN”

- this is possible in all stations.

A.) SELF-RETURN: For our customers who will return their car and a team member is not there:

1. Please park the car at one of the Europcar signed parking positions

2. Take photos using your cell phone or camera of the car from all the sides of the vehicle.

3. Please also take a picture of the mileage and fuel gauge.

4. Lock the car and then drop the key at the key box located at the parking kiosk/office.

5. Send your photos to the email adress of the return station, see the full list here www.europcar.at/stations

6. You will receive the final invoice after we have collected the car and closed the rental agreement

B.) Amendments

1. Are you returning the car earlier?

2. Do you want to extend?

3. Do you want to change the return and drop off station?

For Amendments please contact our colleagues at

15.03.2020

Important information Europcar Austria

Hello and welcome at Europcar Austria!

All of our car rental stations as the head office of Europcar Austria are due to the current situation in Austria only available at very limited extent. Therefor we have set up an emergency service for car rental returns.

If you want to return a vehicle to the rental car station,

- park it securely

- and throw the key in the designated key box.

- Car breakdown: Please contact the Europcar Roadside Assistance under +43 1 2632208.

On our website www.europcar.at you will find an up-to-date information on car rental processing.

In the current situation, we will answer telephone or written inquiries to a limited extent.

We wish you the very best!

Your Team Europcar Austria

13.03.2020

Customer information on the coronavirus ( Covid-19)

10/03/2020

Travel information Italy

03/03/2020

Customer information on the coronavirus ( Covid-19)